The method of delivery vary according to destination, the type of goods and any ancillary services.
In case of absence the courier will leave a card to allow the customer to contact them.
The goods are delivered at the roadside, at the street (it is not carried in the house).
Direct withdrawal at our store Monza - Monza Dorelanbed Via Manzoni 32 or at our shop in Milan - Milan Dorelanbed Piazza Caneva 4. The Customer may withdraw your order in the shopping hours. The customer can also send a third person or a courier to pick up the products, provided that the person is in charge of the customer with a written proxy and a photocopy of an identity document. The customer is required to withdraw their products from our stores within 15 working days of their availability, unless otherwise agreed with the Customer quotes taken. After 15 days, the customer will receive a reminder. At this point the customer will still have 15 days to collect the goods. After this term, the order will be considered canceled.
It can happen that during transport an item is damaged or lost. These events are extremely rare and protect itself is simple:
- The receipt, the customer must carefully check the goods;
- If a fault claim with the transport document specifying the reason for the reserve.
Required checks to the customer receiving the goods:
- The number of packages delivered must be as indicated in the transport document;
- That the packages are intact (not wet, punctured, bent or otherwise).
Any damage to the packages or the mismatch of their number, devranno be immediately reported in writing to the operator who delivers the goods, adding the word "Reserve control ......... (explain the reason for the reserve)" on the appropriate document the courier will ask you to sign.
For example, the customer can write "reserve control for damaged packaging" or "reserve control for non-delivery of a package."
Warning: IF YOU ACCEPT THE GOODS AND SIGNING THE DOCUMENT WITHOUT RESERVATIONS SUBSCRIBE FOR, THERE WILL BE 'MORE' MAY HELP TO SOLVE THE PROBLEM.
Damage inside the packaging
After opening the packaging, where the contents have been damaged must confirm the complaint reported within 7 working days with:
- A recommended AL COURIER with a request to open a practice of giving;
- A report to Customer of klack.it
To simplify and speed up the replacement process, not reject the package, even if damaged, and do not ship back the goods without our permission.
To guard against hidden defects (not visible sight unseen), advise the customer to open the packaging and check the integrity of the goods before signing the shipping document and dismissing the operator.
Every report received after the deadline of 7 working days will not be considered.
If the customer is unable to receive the goods when it is ready, it can inform us by email, indicating when we ship your order.
No cost of storage is due in these cases, as long as the signal is sent BEFORE the order is shipped.
If nothing has been reported by the customer prior to shipment, any costs of storage will be charged to the customer.
Even costs of storage due to failure to meet the delivery dates will be charged to the customer.